How to Add Jotform to Shopify: A Comprehensive Guide for Ecommerce Brands

Table of Contents

1. Introduction
2. The Advantages of Using Jotform with Shopify
3. Creating a Jotform and Getting the Embed Code
4. Adding Jotform to Your Shopify Store
5. Tips for Optimizing Your Forms for Better Performance
6. Common Troubleshooting Tips and Best Practices
7. Conclusion
8. FAQ

Introduction

Did you know that nearly 70% of shopping carts are abandoned before the purchase is completed? This staggering statistic highlights a crucial pain point for ecommerce brands: optimizing the customer journey to reduce friction and enhance conversion rates. Integrating effective tools into your online store can significantly improve user experience and drive sales. One such tool is Jotform, a powerful form builder that allows you to create custom forms for various purposes—from collecting customer feedback to processing orders.

In this blog post, we will explore how to add Jotform to Shopify, discussing the benefits of this integration and providing a step-by-step guide to get you started. By the end of this article, you will have a clear understanding of how to leverage Jotform to enhance your Shopify store, improve customer interactions, and streamline your operations.

We will cover the following aspects:

• The advantages of using Jotform with Shopify
• How to create a Jotform and get the embed code
• Step-by-step instructions for adding Jotform to your Shopify store
• Tips for optimizing your forms for better performance
• Common troubleshooting tips and best practices

Join us as we dive into the world of ecommerce enhancements, empowering you to make informed decisions that can lead to sustainable growth for your business.

The Advantages of Using Jotform with Shopify

Integrating Jotform into your Shopify store offers several advantages that can enhance your ecommerce operations. Here are some key benefits:

1. Customizable Forms

Jotform allows you to create highly customizable forms tailored to your specific business needs. Whether you need order forms, customer feedback forms, or registration forms, Jotform provides the flexibility to design forms that reflect your brand's identity.

2. User-Friendly Interface

With its drag-and-drop interface, Jotform makes it easy for anyone to create forms without needing advanced technical skills. This ease of use ensures that you can focus your time on other critical aspects of your business.

3. Automated Data Collection

By integrating Jotform with Shopify, you can automate the data collection process. This means that whenever a customer submits a form, their responses can be directly linked to your Shopify account, helping you keep track of orders and inquiries seamlessly.

4. Enhanced Customer Experience

Using Jotform enhances the customer experience by simplifying the process of collecting information. For instance, you can create forms that allow customers to customize their orders, ensuring they receive exactly what they want without confusion.

5. Integration with Payment Processors

Jotform supports various payment processors, allowing you to collect payments directly through your forms. This feature can streamline the checkout process, reducing cart abandonment rates.

Creating a Jotform and Getting the Embed Code

Before you can add Jotform to your Shopify store, you need to create a form and obtain the embed code. Here’s how:

Step 1: Sign Up or Log In to Jotform

If you don’t already have a Jotform account, visit Jotform’s website and sign up for a free account. If you have an account, simply log in.

Step 2: Create a New Form

1. Click on the "Create Form" button on your dashboard.
2. Choose from the options: "Start From Scratch," "Use Template," or "Import Form."
3. If you start from scratch, select "Classic Form" or "Card Form" based on your preference.

Step 3: Customize Your Form

1. Use the drag-and-drop interface to add form elements, such as text fields, dropdowns, checkboxes, and payment options.
2. Customize the design of your form to match your brand’s aesthetics using the “Design” tab.

Step 4: Get the Embed Code

1. Once your form is ready, click on the "Publish" tab.
2. Select "Embed" from the options on the left.
3. Copy the provided embed code. It will look something like this:

<script src="https://form.jotform.com/jsform/1234567890"></script>

Keep this code handy, as you'll need it in the next steps.

Adding Jotform to Your Shopify Store

Now that you have your Jotform ready, it’s time to integrate it into your Shopify store. Follow these steps:

Step 1: Log In to Your Shopify Admin

Go to your Shopify admin panel and log in to your account.

Step 2: Navigate to Online Store

1. In the left sidebar, click on “Online Store.”
2. Select “Pages” from the dropdown menu to create a new page for your form.

Step 3: Create a New Page

1. Click on the “Add Page” button.
2. Title your page appropriately (e.g., "Order Form" or "Customer Feedback").
3. In the content area, switch to the HTML editor by clicking on the “<>” icon.

Step 4: Paste the Jotform Embed Code

1. Paste the Jotform embed code you copied earlier into the HTML editor.
2. Click “Save” to publish your new page.

Step 5: Link the Page to Your Navigation Menu (Optional)

If you want your form to be easily accessible, add it to your store’s navigation:

1. Go to “Online Store” and select “Navigation.”
2. Choose the menu where you want to add the link (e.g., Main Menu).
3. Click “Add menu item,” enter the name for your link, and select your new page from the “Link” dropdown.
4. Click “Add” and then “Save Menu.”

Tips for Optimizing Your Forms for Better Performance

With your Jotform successfully embedded in your Shopify store, it’s crucial to optimize it for maximum effectiveness. Here are some tips:

1. Keep It Simple

Avoid cluttering your forms with too many fields. Identify the most critical information you need from your customers and focus on those fields to improve completion rates.

2. Mobile Responsiveness

Ensure your forms are mobile-friendly. Jotform forms are automatically optimized for mobile devices, but it’s essential to test them to ensure a smooth user experience.

3. Test Your Form

Before launching your form to the public, conduct thorough testing. Fill out the form yourself to identify any potential issues or areas for improvement.

4. Use Conditional Logic

Implement conditional logic in your forms to show or hide fields based on user responses. This can help streamline the user experience and make the form feel more personalized.

5. Monitor and Analyze

Utilize Jotform’s analytics features to monitor form submissions and gather insights on user behavior. This data can inform your future marketing and sales strategies.

Common Troubleshooting Tips and Best Practices

While integrating Jotform with Shopify is generally straightforward, you might encounter some common issues. Here’s how to troubleshoot:

1. Form Not Displaying

If your form doesn’t appear on your Shopify page:

• Double-check that you copied the correct embed code.
• Ensure that you switched to the HTML editor in Shopify when pasting the code.
• Clear your browser cache or try viewing the page in incognito mode.

2. Form Submission Issues

If customers report issues with submitting the form:

• Ensure that all required fields are properly marked.
• Check for any conflicting scripts or codes on your Shopify theme that could interfere with form functionality.

3. Not Receiving Form Responses

If you’re not receiving notifications for form submissions:

• Verify that your email settings in Jotform are correctly configured.
• Check your spam or junk folder for missed notifications.

4. Integration with Payment Processors

If you’re using payment options in your forms and experiencing issues:

• Make sure your payment gateway is properly set up in Jotform.
• Test the payment process to ensure it works as expected.

Conclusion

Integrating Jotform into your Shopify store is a strategic move that can significantly enhance your customer interactions and streamline your business operations. By creating customizable forms that align with your brand, you can improve the customer experience, automate data collection, and ultimately drive higher conversion rates.

As you explore the potential of this integration, consider how the data collected through Jotform can inform your marketing strategies and help you make data-driven decisions. If you're looking for a comprehensive suite of services to optimize your ecommerce operations, we invite you to explore the PowerCommerce eStore Suite. Our AI-powered solutions can help you streamline processes, enhance storefront performance, and fuel sustainable growth.

FAQ

Q1: Can I use Jotform for order processing on Shopify?
Yes, Jotform can be used to create order forms that integrate directly with Shopify, allowing you to collect orders seamlessly.

Q2: Is Jotform suitable for mobile users?
Absolutely! Jotform forms are designed to be mobile-responsive, ensuring a smooth experience for users on any device.

Q3: How do I manage submissions from Jotform?
You can manage submissions directly from your Jotform dashboard, where you can view, edit, and export responses.

Q4: Can I integrate multiple forms on my Shopify store?
Yes, you can create and embed as many Jotform forms as you need on your Shopify store.

Q5: What if I have issues with form integration?
If you encounter problems, check the embed code, ensure you’re using the HTML editor correctly, and refer to Jotform’s support resources for assistance.